Organic Coffee
Time Availability: All returns must be done within 15 days of the purchase date.
Policy: If you are not completely satisfied with your coffee, Please email customerservice@naturallygood.net with the reason you were not satisfied. Be sure to include your order number (found in your order confirmation e-mail.)
A full refund of the cost will be posted to your credit card only after we receive the merchandise.
Mattresses/Box Springs/Mattress Toppers
Mattress Exchange Policy
We offer a 30-day comfort exchange policy for our mattresses and sets. You can exchange the mattress for a different one anytime within that 30-day window. However, you are responsible for the difference in price (if any) and all round trip shipping costs to the factory in South El Monte, California, near Los Angeles. Unfortunately, Naturally Good.Net cannot refund the purchase price, since bedding and mattresses are not resalable by law once they are purchased. This is a federal law of the United States.
Herbs for Hurts
Time Availability: All returns must be done within 7 days of you receiving your order.
Policy:
Pre-authorization is required for all returns customerservice@naturallygood.net
Customer is responsible for the product being packed carefully for return.
Herbs for Hurts Inc. reserves the right to refuse any return.
Petsafe Fertilizers/Pest Control
Time Availability: All returns must be done within 14 days of you receiving your order.
Policy: Sorry, but we cannot accept returns after the container has been opened. We will be glad to work with you individually if a problem arises, such as issuing a credit or free replacement, within reason and subject to our approval.
For damaged or incorrect items: In order to return an item, you must first obtain a Return Authorization Number (RA#). To do so, please email customerservice@naturallygood.net with the reason for the return WITHIN 2 WEEKS of receiving your item. You will then be provided with an RA number, which must be marked clearly on the outside of the shipping carton. You will be credited upon inspection. Be sure all label directions were followed and sufficient time was allowed for results.
Clothing (certain blankets also)
Time Availability: All returns must be done within 15 days of you receiving your order.
Policy: Every effort is made to assure that you receive exactly the item you had in mind when you ordered it. However, sometimes items do need to be returned. We guarantee our clothing to be free of defects. If for some reason you receive a defective item, we will replace that item free of charge, and cover the shipping.
For all other returns, items must be received by Naturally Good.Net within 10 days of your receipt. If you want to return any merchandise, it must be returned in un-used and new condition. We cannot credit any damaged returns. It is advisable to insure returns, as damage does occur in shipping. Please email us for directions on returning an item.
Please help to reduce returns by contacting us with ANY and ALL questions you may have about our products before you order.
Diapers
Time Availability: All returns and exchanges must be done within 60 days from purchase in order to receive credit back to your credit card. All Returns over 60 days will ONLY be assigned an In Store Credit. (Please note credits may take up to 30 days to process.)
Policy: ALL Returns and Exchanges must be UNUSED, UNWASHED, AND UNDAMAGED (no fragrance, cigarette smoke, dirt, rips or tears, etc) with original packaging. Items must be accompanied by the Return/Exchange form which was included in your package at the time of shipment. Please email our customer service department at customerservice@naturallygood.net in order to be assigned a Return Authorization Number.
Pharmacy, Foods and Pet Products
Time Availability: All returns and exchanges must be reported within 3 business days of delivery and upon authorization.
Policy: We accept bad, damaged or expired products for return. Mis-ordered items can also be returned provided they are in clean, resalable condition.
UHMA NAGRI Bath and Body Products
Time Availability: All returns and exchanges must be reported within 3 business days of delivery and upon authorization.
Policy: You have 30 days to return the product. Shipping will be refunded if shipping damage is the cause of the return. Please email our customer service department at customerservice@naturallygood.net in order to be assigned a Return Authorization Number.
Indian Meadow Herbals Skin Care Products
Time Availability: All returns and exchanges must be reported within 3 business days of delivery and upon authorization. Please email our customer service department at customerservice@naturallygood.net in order to be assigned a Return Authorization Number.
Policy: We will gladly accept your UNOPENED products within 10 days of purchase for full refund. The customer pays return shipping costs and the returned product must be in good condition.
Defective product returns. In the unusual situation that the product is defective, return it within 10 days of purchase and we will gladly replace any product determined defective by our labs.
- All items unused, unworn and unwashed within 10 days
- Returned goods should be in their original packaging
- We are not responsible for return postage and the delivery charge on the original order is non-refundable.
- Damaged or faulty goods will be refunded in full (incl. Postage)
- Unfortunately we cannot refund or exchange used or customer damaged items
- When returning goods, please obtain a "Proof of Postage Certificate" from your post office as we cannot be held responsible for parcels lost on return to us. We recommend you use registered post to ensure safe delivery.
Simply send the goods to:
Naturally Good.Net
15 Apple Valley Blvd.
Howard, OH 43028
Please include your order#, name, address
Phone number (etc.) as well as the reason for the return.
If you have any questions, please e-mail us at customerservice@naturallygood.net